FAQ'S

 

How long does delivery take?

We offer two shipping services designed for a seamless experience:

Standard Shipping — complimentary where available

Processing

  • Orders placed Monday–Friday before 12pm are dispatched within 48 hours
  • Orders placed Friday–Sunday are dispatched within 1–2 business days

Estimated delivery after dispatch

  • Australia (metro): 3–5 business days*
  • United States & Canada: 5–7 business days
  • International destinations: 7–10 business days

Express Shipping

Processing

  • Priority handling with dispatch on the next business day

Estimated delivery after dispatch

  • Australia (metro): 1–3 business days*
  • United States & Canada: 3–5 business days

* Regional and remote areas may require additional time.
Delivery timelines are indicative and may extend during peak periods.
Full tracking details are provided once your order has been shipped.

Do you offer competitive pricing?

Yes — we proudly provide a Best Price Guarantee.

Should you find the same item at a lower price, we will gladly match it.
Simply share proof of the lower price with our Client Care team (current advertisement or website link).
Once verified, we will honour the lowest price for your purchase at modesese.com.

What are verified authentic products?

We have curated a distinguished selection of 100% authentic luxury pieces. Our sourcing is carried out exclusively in Europe, predominantly Italy, through:

  • long-standing, trusted partners
  • suppliers with proven relationships with luxury maisons and licensees
  • full product traceability throughout the supply chain

Every item undergoes rigorous verification to ensure authenticity and provenance.

How can you offer such reductions?

Our pricing is made possible through select parallel sourcing from authorised European retailers and suppliers, chiefly in Italy. This approach allows us to:

  • secure advantageous purchasing conditions
  • access limited quantities of authentic luxury goods
  • include surplus merchandise from official licensees

All items are:

  • entirely new and never worn
  • spanning contemporary icons and timeless classics

We pass these benefits directly to our clients—delivering exceptional value without compromising authenticity or quality.

Which countries do you ship to?

We ship within Australia and to a selection of international destinations, including: United States, Canada, China, Hong Kong SAR, Japan, Malaysia, New Zealand, Singapore, Switzerland and the United Kingdom.

What is your returns policy?

You have 7 days from delivery to request a return. Please consult our Returns, Exchange & Refund Policy for full eligibility.

Returns may be requested for:

  • Change of mind* — issued as store credit
  • Incorrect or faulty item — refunded to the original payment method or as store credit
  • Exchange for the same or a different product

Returns outside this timeframe may be accepted at our discretion.

To be eligible, items must:

  • be unused and unworn
  • retain all tags, seals and labels intact
  • be returned in pristine, saleable condition, including original packaging (dust bag, care and authenticity cards)
  • not be designated as FINAL SALE